After AT&T -DIRECTV merger, legacy account servicing migration was a huge undertaking. The process was complicated by type of DVT customer (new & legacy) plus the usage of email address as the login id. UX design and user interface manage to be smoothen the process into simpler and manageable tasks.
Digital containment 95.4%
Total chat rate 6.3%
Total calling rate 4.3%
Ideation
Wire Framing
Visual Comps - RWD
Assets & Redlines
